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INITIATE A RETURN

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

RETURN POLICY

We’re happy to accept returns within 30 days of the delivery date. Return shipping for domestic orders is always free, and we’ll send an email confirmation once we’ve processed your return. International return postage is paid by the customer. If you’re arranging a return please email sales@brumate.com and they will give you the correct return address and assign an RMA for tracking purposes. 


BRUMATE 


All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories within 30 days of their purchase date. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.


How long will it take to process my return if purchased in the US?

It can take between 3-5 business days to process your return at our warehouse. Once processed, it could take an additional 3-5 days for your bank to generate a refund back to your original form of payment.


How long will it take to process my return from U.S. territories and military bases (APO/DPO/FPO)?

If returning from a U.S. territory or military base outside of the 50 States, shipping may take a few days longer to arrive at the warehouse; this could delay the processing of your return. Please allow up to 4 weeks from the time you ship your return to see your refund posted back to the original form of payment.


Can I return items from more than one order in the same box?

We can accept returns for more than one item from the same order. Please don’t include items from different orders in the same box. We don’t accept returns for items marked as “Final Sale” or any other clearance items.


How can I return a gift?

Please visit returns.brumate.com. Below the field where you are asked to enter your email address, click “Returning a Gift?” Follow the instructions to successfully process your return.


Why was I offered an Brumate e-credit  when all I want to do is return my item for a refund back to the original form of payment?

You have the option to waive the refund back to the original form of payment and instead, take advantage of the Brumate e-credit  offer. An Brumate e-credit  allows you to shop for something new right away on our site. The voucher will need to be used at checkout.***Please be sure to ship the return using the prepaid return label!

I would rather just receive a refund back to my original form of payment!No Problem! Just print your return label found in the email confirmation and ship your goods back to the warehouse. It can take between 3-5 business days to process your return at our warehouse. Once processed, it could take an additional 3-5 days for your bank to generate a refund back to your original form of payment

EXCHANGE POLICY

We’re happy to accept exchanges within 30 days of the delivery date for domestic orders. After you complete your exchange, you’ll receive an E-CREDit (a voucher that equals the total amount paid for the item you are exchanging.) You can then easily repurchase your new item using the E-CREDit code provided.


How long should it take to process my exchange?

The exchange will be treated as a brand-new order and processed immediately from the time you click “Confirm!” Look out for your confirmation email once the order is placed. The transit time of your order is based on the shipping service level you chose during checkout.


What if my exchange order costs less than my E-CREDit?

You will get a refund back to the original form of the payment provided.


What if my exchange order costs more than my E-CREDit?

You will need to enter your credit card information for the balance.


When should I mail back the item(s) I want to exchange?

Return your unwanted item(s) as soon as you can, using the return label provided. Please remember to include the original packing invoice! You have 30 days from the time that the order arrives at your door to declare your return and send the goods back.


What if my exchange arrives at the warehouse before my E-CREDit has been used?

You’ll be refunded in full to the original form of payment, and will be asked to simply provide a credit card at checkout to place a brand-new order.


How do I exchange an item I believe to be damaged?

During your online exchange, click “My Order Was Damaged.” You will download a shipping label and automatically receive your E-CREDit. You can then repurchase your new item using the E-CREDit code provided. If you think you’ve received a damaged or defective item, please contact sales@brumate.com and include the following info:

- The original order number & your current shipping address

- A short description of the damage

- Photographs of the defective or damaged item may also be included


INTERNATIONAL ORDERS

At this time, we are unable to provide pre-paid shipping labels for international orders. Therefore, international customers will be responsible for the cost of the return shipping. If you have any questions, please let us know!


How do I return/exchange my order?

For assistance with your international return, please contact sales@brumate.com

Please follow the instructions below.

* Pack all your items along with their corresponding packing invoices. If you can’t find your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by finding the order confirmation received in email when the item was purchased.

* Ship to below address using your carrier of choice.*For the package's value, use the price paid for the item(s) you're returning, as noted on the order invoice.

*If sending internationally, shipping may take a few days longer to arrive to the warehouse. This may delay the processing of your return. Please allow up to 4 weeks from the time you ship your return to see your refund posted back to the original form of payment.

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